Refund and Return Policy for IndiaToday24.com

At IndiaToday24.com, we prioritize customer satisfaction and aim to provide high-quality news and content. This Refund and Return Policy outlines the conditions under which refunds and returns are processed for digital or physical products and services offered on our website. Please review this policy carefully before making any purchases.

Digital Products and Services

IndiaToday24.com primarily provides digital content and services, such as news subscriptions and premium articles.

Refund Eligibility

Refunds for digital products or services will only be provided under the following circumstances:

  1. Technical Issues: If technical problems prevent access to the purchased content, and the issue cannot be resolved within 7 business days.
  2. Duplicate Payment: If you are charged more than once for the same product or service due to a system error.
  3. Non-Delivery: If the digital content is not delivered to you despite successful payment.

Refund Requests

  • Refund requests must be submitted within 7 days of the transaction date.
  • Refunds are not available for:
    • Content that has already been accessed, downloaded, or viewed.
    • Dissatisfaction with editorial content or news coverage.

Physical Products

If IndiaToday24.com offers physical merchandise (e.g., books or promotional items), the following return and refund conditions apply:

Return Eligibility

You can return a product if:

  1. It is defective or damaged upon delivery.
  2. The product received does not match the description provided on the website.

Conditions for Returns

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.
  • Returns must be requested within 14 days of receipt of the product.

Return Process

  1. Contact [email protected] with:
    • Your order details.
    • Proof of purchase (e.g., order number or receipt).
    • Photographic evidence of the defect or damage (if applicable).
  2. Once approved, you will receive instructions for returning the item.
  3. Return shipping costs are the customer’s responsibility unless the issue is due to an error on our part.

Refund Process for Returns

  • Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.

Subscription Cancellations

For subscriptions to premium content or services:

  1. Subscriptions can be canceled at any time through your account settings or by contacting [email protected].
  2. Cancellation will take effect at the end of the current billing cycle.
  3. Refunds are not available for unused portions of the subscription period.

General Refund Process

  1. Submit a Request: Send an email to [email protected] with your name, order details, and reason for the refund or return.
  2. Review and Approval: Your request will be reviewed, and a decision will be communicated within 5 business days.
  3. Refund Processing: If approved, the refund will be issued within 7–10 business days to the original payment method.

Exclusions

IndiaToday24.com is not responsible for:

  1. Issues caused by third-party payment providers or delivery services.
  2. Errors resulting from user-provided incorrect information (e.g., incorrect email or shipping address).
  3. Losses or delays caused by force majeure events, such as natural disasters or technical outages.

Contact Us

If you have questions or need assistance with a refund or return, please contact us:

  • Address: 5700 Pheasant Run Dr, Enid, OK 73703-2758, USA
  • Hotline: (918) 609-5146
  • Email: [email protected]

Thank you for choosing IndiaToday24.com. We are committed to ensuring your satisfaction and resolving any concerns promptly!