Refund and Returns Policy

At indiatoday24, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer flexible return and refund options under the following conditions.

1. Eligibility for Returns

  • Products must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unused, and in the original packaging with all tags and labels intact.
  • Certain products, such as custom-made or personalized items, are non-returnable unless defective.

2. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [Your Contact Email] with your order number, details of the product, and the reason for the return.
  2. Approval: Once approved, we will provide instructions on how to ship the item back to us.
  3. Return Shipping: The customer is responsible for the cost of return shipping unless the product is defective or an incorrect item was shipped.
  4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility requirements.

3. Refund Policy

Once your return is approved and processed:

  • Refunds will be issued to your original payment method.
  • Refunds will be processed within 7-10 business days after the returned item has been inspected.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

4. Exchanges

If you wish to exchange an item:

  • Contact us with the details of the product you wish to exchange.
  • Items eligible for exchange must meet the same conditions as returns.
  • If the requested item is unavailable, you may opt for a refund or choose another product of equal value.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery with a description and photographic evidence of the issue.
  • We will arrange for a replacement or refund, including covering the return shipping costs for defective items.

6. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products
  • Gift cards
  • Items marked as “final sale”

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • First, check your bank account or credit card statement.
  • If still missing, contact your bank or credit card company as there may be processing delays.
  • If you’ve done this and still haven’t received your refund, please contact us at infindiatoday24@gmail.com.

8. Contact Information

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us at:

  • Email: infindiatoday24@gmail.com
  • Phone: 310-22998-60